Refund Policy

REFUND & CANCELLATION POLICY Provided by: Pepperose LTD The Maylands Building Office 42 Maylands Avenue Hemel Hempstead England, HP2 7TG Phone: +44 1494 326040 Email: help@smartresumee.com Website: https://smartresumee.com/ 1. Nature of Service SmartResume provides digital services only. No physical goods are delivered. 2. 14-Day Cooling-Off Period (EU & UK Consumers) If you are an EU or UK consumer, you may withdraw within 14 days of purchase. However, by accessing the service or using any tokens, you expressly request immediate performance of digital services and acknowledge that your right to withdraw may be lost once digital performance begins. 3. When You Are Eligible for a Refund You are eligible for a refund if: • You request cancellation within 14 days of purchase • No tokens have been used • No digital outputs have been generated or accessed 4. When Refunds Are Not Available Refunds are not granted if: • Any tokens have been used • Any CV optimization or generation has been performed • Digital outputs have been accessed • The 14-day withdrawal period has expired • Fraudulent activity is suspected • A chargeback is initiated without contacting support 5. How to Request a Refund To request a refund, send a written request including: • Full name • Email address used for purchase • Date of purchase Send to: Email: help@smartresumee.com Or call: Phone: +44 1494 326040 6. Refund Method Approved refunds will be processed: • Using the original payment method • Within 14 days of approval Processing time may vary depending on your bank. 7. Disputes & Chargebacks Customers are encouraged to contact us before initiating a chargeback. Fraudulent or unjustified chargebacks may result in: • Account suspension • Loss of remaining tokens • Submission of evidence to payment providers 8. Exceptional Cases We may provide refunds outside these conditions for: • Duplicate payments • Technical errors preventing service delivery This does not create a general right to refunds beyond legal requirements.